MedPack FAQs
Getting Started
What do I need to get started?
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- A list of your medications, usually from your Primary Care Physician (PCP). This ensures that we capture all active medications, including those with no refills, when we call the previous pharmacy to transfer your prescriptions. Feel free to use the MedPack Patient Worksheet to record all of the necessary information.
- A copy of your prescription coverage card.
Why is the insurance ID number not enough?
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With prescription coverage, there are other important numbers on the card that we need to be able to process, such as RX BIN, PCN and RXGRP.
- Your demographic information including
- Name
- Address
- Phone number
- Allergies to medications
- Current physicians
- Current pharmacy
- A contact person for us to follow up with if applicable, such as a visiting nurse or other caregiver.
Can I sign someone else up?
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Yes, you can sign up a person for the MedPack the same way you would sign yourself up.
What additional costs are there for your packaging & delivery service?
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There is no additional charge for the special packaging, and no additional charge for our delivery service. You are responsible for your normal prescription plan formulary copay.
How often will the packs arrive?
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The first delivery is usually only a one week supply of medications so that you can let us know if there should be any adjustments made to times of administration, etc. We will follow up on the second week with the rest of that month's supply.
Most patients get the entire month fill with each delivery, and delivery will be every 4 weeks on a particular day of the week (i.e. every fourth Wednesday).
Most patients get the entire month fill with each delivery, and delivery will be every 4 weeks on a particular day of the week (i.e. every fourth Wednesday).
Can I speak to the pharmacist?
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Our pharmacists are ready to help with any questions that you might have. Please feel free to call us 24 hours a day, 7 days a week at 844-633-7265 / 401-726-6200 or email us at MedPack@WhiteCrossPharmacy.com.
Can my doctor send prescriptions directly to White Cross Pharmacy?
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Yes, your doctors can send prescriptions directly to White Cross Pharmacy at any time. Fax: 401-351-5902 or toll free 855-410-5483.
Do I need to get all new prescriptions?
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No, we will contact your previous pharmacy for prescription transfers. If there are no refills available, we will contact your physician.
Do I have to get all my medications with White Cross Pharmacy?
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No, if you have a medication that should start right away such as an antibiotic or pain medication we recommend you utilize your neighborhood pharmacy for quick access.
How about controlled medications?
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We can fill and include schedule IV and V medications in your MedPack. Rhode Island regulations do not permit us to include schedule II and III medications in the MedPack.
How are refills processed?
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White Cross will contact your physician one week prior to shipment for any needed prescription refills. This provides ample time to receive orders back from the provider.
How are new orders handled?
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If you receive a new prescription order during your MedPack cycle, we will send out a supply to cover your needs until the next MedPack arrives. If you would like we can also wait to start that new medication with the next MedPack delivery.
Inside The MedPack
How does the MedPack arrive?
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All of your medications arrive on one roll in a convenient recyclable box. The medications are placed in perforated pouches for easy separation. Each pouch is labeled with the date and time the medication should be taken.
Can you fill prescription inhalers, creams and solutions that won't fit into the MedPack?
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As a full-service pharmacy, White Cross can fill all prescriptions such as inhalers, creams and solutions. These will be added to your monthly delivery, but separate from the MedPack box.
Can White Cross add over the counter medications to the MedPack?
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Yes. Our team will contact your doctor for a prescription for any OTC medications. If your insurance company does not cover the medication, we will be happy to quote you the cash price. Just let us know what you would like to add to the MedPack.
Is the MedPack accurate?
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Yes. Our state-of-the-art, automated dispensing system allows for 100% accuracy with all prescriptions in the MedPack. The entire process is overseen by a team of Pharmacists for added accuracy and accountability. In addition, each medication pouch is photographed by an image recognition system to ensure that the right medication is included in the correct pouch. The camera can detect and verify medications based on pill size, shape, color and density.
Is the MedPack childproof?
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No, the individual MedPack pouches are not childproof. Please take care when handling medication pouches around children.
Are as needed medications (PRN) included in the MedPack?
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No, those medications will be sent out in a traditional medication vial at your requests.
How do you handle dose changes?
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If you have a medication that the dose may change frequently we will send that medication in a medication vial.
Billing & Payment
How am I billed for my medications? How can I pay?
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You'll receive a monthly billing statement from White Cross that will detail both your prescription and over the counter medications you received for the prior month. The statement will show your out of pocket expenses (copays) that are payable to the pharmacy.
Payments can be made by check or via Visa, Master Card, American Express or Discover credit cards. Additionally, when you sign up for the MedPack, you will have the option to put your credit card on file to be used monthly.
Payments can be made by check or via Visa, Master Card, American Express or Discover credit cards. Additionally, when you sign up for the MedPack, you will have the option to put your credit card on file to be used monthly.
What insurance coverage to you accept?
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We accept all Medicare Part D insurance plans, plus most private commercial plans. Additionally, we accept RI Medical Assistance, Neighborhood Health, and most Massachusetts Managed HMO plans.
About White Cross
Who is White Cross Pharmacy?
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Founded in 1933, White Cross Pharmacy is a full-service pharmacy based in North Providence, RI. Owned and operated by the Iacobucci family, our staff of over 40 highly trained employees is focused on providing the highest level of customer service.
Plus we've invested in state-of-the-art equipment to ensure that the MedPack provides accuracy and time / cost savings for patients, care givers and long term care facilities across the region.
Plus we've invested in state-of-the-art equipment to ensure that the MedPack provides accuracy and time / cost savings for patients, care givers and long term care facilities across the region.